Remember your parents’ washing machine, and that vacuum cleaner that went on forever? Was that value? Yes, they lasted years. What about the expensive handbag that turned out to be a fake? Value - No. You can spend a fortune on rubbish, and you can discover a bargain for very little. You just need to know where to go.
Our reasons and principles for having a strapline on Value are as follows;-
A good service is a regular, timely, trustworthy occurance that is agreed by both sides, without any strings. Its done in a professional manner, to an agreed price. We tick those boxes. We have Service Agreements (not Contracts) that are not binding. We have our own signwritten fleet of vans and carry out almost all work in house. That gives us control over jobs. Our time served and qualified technicians are paid a decent wage and are not enticed to sell any more than is necessary. This protects the customer from salesmen who prey on the uncertainty of not knowing what is required. We provide trust and honesty. Our turnover of staff is very small and most of our customers recognize our staff year on year.
Fire equipment that is low in cost, and lasts longer that you’d expect. Fire equipment has to work when required. We supply top quality fire equipment and products that are mostly Kitemarked, CE marked and conform with PED and Marine requirements. We buy in bulk to reduce our costs and use the same suppliers so that continuity and standardization are expected and assured.
We offer a FREE 10 year guarantee on all new extinguishers purchased from and maintained by us. And Yes, we have replaced units free of charge after 10 years.
We carry out free no-obligation surveys. We charge all our customers in arrears, on a ‘pay as you go’ basis. We give 28 days free credit to over 99% of customers. Our charges are generally a lot lower than the largest fire equipment firms. Prices are offered with all sorts of benefits included, such as delivery, wall mounting, signs, commissioning and removal of redundant equipment FREE. We are licensed waste carriers. Contact us and you can speak with a business owner or director straight away. Our customer retention rate is over 95% year on year. This has allowed us to grow organically since 1991. We care.